Local Articles – e.Republic – & – Government Technology State – This New Raleigh, N.C., IT Help Desk Agent Is, Well, Agentic

Oct 082026
 

The newest member of the IT help desk in North Carolina’s capital city, the product of a public-private alliance, joins a unit of just four people charged with resolving issues across roughly 13,000 devices. Oh, and despite being able to resolve problems rather than directing a staffer to an instruction article, they — Alli — are not real. They are an agentic AI bot that is stepping in to assist the four human technicians addressing problems the Raleigh Information Technology Department oversees. Technically speaking, Alli is an L1 IT Service Desk AI Specialist. Alli is a project co-developed by the city and its technology partner ServiceNow. The two worked together to build a tool designed not…

External feed Read More at the Source: https://www.govtech.com/artificial-intelligence/this-new-raleigh-n-c-it-help-desk-agent-is-well-agentic

 2026-10-08  No Responses »

Deeplinks – When No ID Means No Internet: Age Verification and the Right to Access Information

Oct 082026
 

This post was co-authored by Sheila B. Lalwani, a doctorate student and recent COMPASS Fellow hosted by EFF.
Age verification proposals are often presented as a simple tradeoff: sacrifice a little privacy to better safeguard children online. But that framing overlooks a more fundamental question. What happens to people who cannot verify their age at all? This is particularly a problem when users are required to prove their age with identity documents.
Age-related restrictions are developing quickly around the world. While they differ radically across jurisdictions, in the past year, we’ve witnessed a sharp uptick toward mandatory age assurance for social media access but also for other high-risk digital services.
For example:

In late 2025, Australia became the first country to…

External feed Read More at the Source: https://www.eff.org/deeplinks/2026/10/when-no-id-means-no-internet-age-verification-and-right-access-information

 2026-10-08  No Responses »